Every Dilara Saatci piece is thoughtfully crafted with exceptional attention to detail using carefully selected materials. Our jewelry is created with a commitment to quality and timeless craftsmanship, making each piece one to cherish for years to come.

If you have any questions about your order or need assistance, please contact us at dilara@dilarasaatcijewelry.com. We're always happy to help.

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.

We truly appreciate your support of our products. If any issues arise
with your order, we will communicate with you immediately and work to resolve it.

We ship all of our items with FedEx or UPS. When your order is ready to ship, you will receive an automated email including your FEDEX or UPS tracking number.

We insure shipments on all orders. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewelry. 

For all international orders, please note that the consumer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.

If you are having trouble placing your order or want to know time frame for delivery please email dilara@dilarasaatcijewelry.com. We will do everything we can to help you.

Sales tax is currently charged in the following states: California, Massachusetts, Illinois, New Jersey, Florida, North Carolina, and Pennsylvania.  Subject to change; tax will be populated at checkout if applicable.

Once the order has been paid, changes may be e-mailed within 24 hours without a fee. After 24 hours, they are not guaranteed and are handed on a case by case basis

We accept exchanges or store credit on eligible pieces within 7 days of purchase. To qualify, items must:

• Not be Made-to-Order, Custom, Bespoke, or Home Fragrance
• Be unworn and in original condition
• Be returned in original packaging
• Be exchanged for an item of equal or greater value
  
  

Clothing is fully refundable within 7 days of purchase. To qualify, items must:

• Be unworn and in original condition
• Be returned in original packaging

If you cancel your order within 12 hours, you will receive a refund. However, after 12 hours you’re subject to up to a 50% restocking fee based on the materials of the piece and the amount of work that's been done. Custom pieces/personalized pieces (i.e. You Are My Sunshine) cannot be cancelled after 24 hours. After 12 hours you may still be subject to the restocking fee.

We are unable to offer price adjustments for previous purchases. Prices can fluctuate due to consumer demand, trends and other contingencies. Offers cannot be combined or used retroactively. 

To request a repair or ring resizing, please email dilara@dilarasaatcijewelry.com with your order number, date of purchase, and clear photos of the item. Our team will review your request and provide the available options along with any applicable costs.

Repair and resizing fees vary depending on the design and the work required. Please note that not all jewelry pieces can be resized due to their construction.

Repair times may vary based on the complexity of the service. Customers are responsible for shipping costs when sending items for repair unless the issue is covered under our warranty.

When sending your jewelry for repair or resizing, please include your name, order number, and contact information inside the package. Securely pack the item in a padded box and use a tracked, insured shipping service. Once your request has been approved, our team will provide the return address by email.

Please note that Dilara Saatci is not responsible for items lost or damaged during transit.