Sale Terms & Return Policy

We hope you are 100% satisfied with your Dilara Saatci jewels! If for any reason you do not fall in love with your purchase, we will assist you with a prompt refund or exchange. We accept returns & exchanges for unworn goods in their original condition within 7 days of receiving the item. Items sent back after the 7 day period are accepted for exchange or store credit only.

Request for returns or any shipping claims must be made within 7 days of receipt of package.  Sale section merchandise is final-sale.

Return Authorization (RA#) must be requested in writing from Dilara@dilarasaatcijewelry.com  for any item that meets the proper requirements.  No returns will be accepted without an RA#.  Return Shipping charges are the responsibility of the customer.

  • a.) Request for returns or any shipping claims must be made within 7 days of receipt of package.
  • b.) Full price merchandise only. Engraved, Custom Made, Modified, Discounted and Sale merchandise is final sale; no returns or exchanges.
  • c.) Items must be returned in original condition, must be unworn.


All returns will be refunded in original form of payment to the purchaser unless otherwise noted within 7 business days.

Return Shipping Charges are the responsibility of the customer.

  • a.) All items must be properly packaged with padding and in a box to ensure against damage in transit. 
  • b.) The package must be insured and postmarked within 7 days of receipt of package with the RA# visible on the outside of the package in order to be eligible for return.
  • c.)  A copy of the original invoice should be included with the package.
  • d.) dilarasaatcijewelry.com is not responsible for any shipments that are damaged or lost in transit.


REPAIRS: 
We will attempt to repair any worn or used merchandise purchased from dilarasaatcijewelry.com. Shipping charges are the responsibility of the customer. Please include a copy of your invoice. If you do not have the original invoice, please include your full contact information.


PLEASE NOTE: Pending the nature of the repair there may be a repair charge. Some items might be non-repairable.

Please send repairs to:   Please send returns/exchanges to:
Dilara Saatci Jewelry      Dilara Saatci Jewelry

474 Connecticut Street,               474 Connecticut Street

San Francisco, CA 94107              San Francisco, CA 94107
Attn: Repairs                                   Attn: Returns/Exchanges

PRICE ADJUSTMENTS:
dilarasaatcijewelry.com is unable to offer price adjustments.

Shipping : Most of all our items will be shipped within 3 business day after the purchase has been completed unless it's noted otherwise.

QUESTIONS?
If you have any questions about the above information please contact

dilara@dilarasaatcijewelry.com