Return Policy

Returns:

If for any reason you do not fall in love with your online purchase, we are happy to assist you with a prompt refund or exchange.

We accept returns & exchanges for unworn pieces in their original condition within 7 days of receiving the item. Items sent back after the 7-day period are accepted for exchange or store credit only.

All personalized and special-order items (if a piece is out of stock and we have to remake it) as well as items purchased on sale or with promotions are final sale. Please note we do not refund shipping fees. We do not accept any exchanges or returns after 30 days of purchase.

Due to the high cost of processing orders and insured shipping for fine jewelry, all orders sent back for a full refund are subject to a 5% restocking fee + all shipping cost (domestic orders) and 10% restocking fee + shipping costs (international orders). All orders requesting to be cancelled before shipping receive a 3% restocking fee for processing. All exchanges are free of cost. 

Return Adress:

Dilara Saatci

3354 Sacramento Street, Studio E, San Francisco, CA 94118

Fundraiser Event returns:

If you have purchased a piece at a Fundraiser Event where Dilara has donated a percentage of the proceeds to the organization, only exchanges will be granted.


QUESTIONS?
If you have any questions about the above information, please contact

dilara@dilarasaatcijewelry.com

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